Refund policy

Damaged, defective, or wrong products Refund & Returns

If you receive a damaged, defective, or wrong product (e.g., wrong color, model, size, or specification), please provide clear photos or videos of the product and shipping labels as soon as possible preferably within 7 days of receiving your order. This helps us process your claim quickly.

In accordance with EU consumer law, you are entitled to a replacement, repair, or refund for damaged, defective, or incorrect products. Once we verify the issue, we will handle your request promptly and cover all costs for shipping the replacement or issuing a refund.

Returned by Customer

Generally, for damaged, defective, or wrong products, you  do not need to return the products to us. We will refund or reship free of charge according to the situation.

Lost Packages

When the product package is lost or severely delayed during the delivery process, according to the tracking information you inquired about on the third-party website, if it shows that the update has stopped for more than 30 days, we will file a claim for compensation from the carriers and give you a full refund.

If the order tracking number you have obtained is invalid and any shipping status of the relevant product cannot be inquired about, please contact us in time to get the correct tracking information from the carrier. If the package is confirmed lost or seriously delayed, it will be handled as above.

Wrong Address or Unclaimed

If you provide us with the wrong address or contact information, the final product may be unclaimed or not delivered. In this case, we are not able to accept refund or reship request. We only ship exactly according to the address and recipient information provided in your orders.


Refund & Return for voluntary returns 

We coordinate with our suppliers and warehouses to provide products efficiently. While our suppliers may have restrictions on accepting returns, in accordance with EU consumer law, you are entitled to return products and receive a refund even without any reasonable reason but you need to do it within the 14 days of receiving your order. 

  • The customer is responsible for the cost of return shipping.

  • Please ensure that the product is intact, with all packaging and accessories, and in a condition suitable for resale. Refunds may be reduced if the product has been used beyond what is necessary to check it or is returned damaged.

  • To help us process your return quickly, we may ask you to provide photos or a short video of the product before sending it back

Manufacturer/Inventory Constraints restrictions: While our suppliers may rarely accept returns based on inventory rules, this does not affect your EU consumer rights. We handle all returns and refunds directly to ensure compliance.